Customer Service Representative

Support customers. Build trust. Keep your work-life balance intact.

Be the calm, clear voice customers rely on—while keeping time for what matters most.

Enjoy a role that respects your time as much as your talent. This opportunity offers structured day shifts, weekends off, and a supportive environment where balance isn’t just promised—it’s practiced. Grow your customer service career while still having the freedom to focus on life outside work.

Job Description

As a Customer Service Representative, you will be the first point of contact for customers, assisting with applications, answering inquiries, and resolving concerns with empathy and accuracy—ensuring a smooth, positive experience across every interaction.

Job Overview

Employment type: Indefinite term type contract
Shift: Day shift (CO Time: 08:30 AM – 07:30 PM, 8-hour shifts with overlap), Monday to Friday, Consecutive/weekends off
Work setup: Onsite – Bogotá, Colombia

Exciting Perks Await!

• 5 days work week
• Weekends off
• 20 vacation days in total
• Prepaid medicine
• Fully-customized Emapta laptop and peripherals
• Indefinite term type contract
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime office locations – Bogotá and Medellín
• Unlimited upskilling through Emapta Academy courses

The Qualifications We Seek
Ideal Candidate Profile:

• Committed to delivering exceptional customer experiences with professionalism and warmth
• Open to feedback and eager to learn
• Able to meet goals and deadlines in a fast-paced environment
• Efficient, flexible, and adaptable

Requirements:

• High school diploma or equivalent
• 3 to 5 years of relevant experience
• Strong organizational, communication, and decision-making skills
• Proficiency in computer applications, including Microsoft Outlook and Excel
• Professional telephone etiquette
• Prior call center experience preferred
• Bilingual in Spanish is an advantage but not required
• Strong problem-solving skills and attention to detail
• Consistent attendance and punctuality

Your Daily Tasks

• Listen to customer needs and concerns while demonstrating empathy
• Resolve issues by clarifying problems, researching solutions, and implementing appropriate actions
• Process customer requests by gathering information and completing transactions
• Identify opportunities to promote services and explain products clearly
• Maintain accurate records in the call center database
• Collaborate with team members to ensure timely resolution of requests
• Stay updated on job knowledge through ongoing learning opportunities
• Perform additional duties aligned with the role, as assigned

About the Client

Our client operates within a customer-focused industry, delivering accessible products and services designed to support individuals through important life decisions. Known for reliability, clear communication, and a people-first mindset, our client values service excellence, long-term relationships, and continuous improvement—making it an ideal environment for customer service professionals who care about impact and quality.

Welcome to Emapta Colombia!

At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 1,000 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

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